Contact and support

Support for StockUp orders and the iPhone app is provided through the StockUp support desk.

Support contact

Email support@stock-up.co.uk with your order number, where relevant.

Delivery

Orders dispatch within 2 working days. The available delivery service, timing and any charge are shown at checkout before payment.

Returns and order problems

For a return, damaged delivery, missing item or fault, contact support before sending anything back. Read the full Returns and refunds policy.

Phone compatibility

StockUp is designed for iPhone XS or later. A background NFC scan shows an iOS notification which you tap to open the location you named in the app. A secondary add-from-elsewhere option is available after the household has activated a genuine puck set. Android is not currently supported.

Setup

Setup instructions are included with every kit, including claiming the genuine puck set, naming and organising each location, mounting each puck, inviting household members, choosing preferred brands and setting quick favourites. Kitchen, Utility and Bathroom are examples only.

App account deletion

In the StockUp app, open Settings → Account → Delete account. Household owners are warned before deleting a household or transferring ownership. You can also contact support if you cannot access the app.